Art of Hospitality

This course introduces the fundamentals of the hospitality industry, focusing on customer service, operations, and communication. Participants will learn key skills to enhance guest experiences and understand the core functions of hospitality businesses like hotels, restaurants, and event management.
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Objectives

  • Learn core hospitality principles and customer service skills.

  • Understand operational functions and industry standards.

  • Develop communication and guest service techniques.

Learning Outcomes

  • Understand the key functions of the hospitality industry.
  • Apply customer service skills to improve guest experiences.
  • Communicate effectively in hospitality settings.
  • Recognize industry best practices and operational roles.
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